Patients' Rights

As a patient you have the right to:

Ask for information or request an appointment to discuss which therapy is most appropriate
To choose your own practitioner where applicable
To be given a convenient appointment time at the earliest availability
To be seen within a reasonable amount of time of your appointment
Have all relevant procedures adequately explained to you
Receive advice on diet and/or lifestyle where appropriate
Request to change your practitioner
Have access to your records and to know that all clinic personnel are under a duty to keep their contents confidential
Receive a copy of any letters of referral or notification to your GP (with your consent)
Receive additional information on the clinic services
To expect a clean, safe and comfortable environment
To be treated with respect and courtesy at all times

Provide a full and honest explanation of your needs/condition to the practitioner
That you attend all appointments promptly
That you give 24 hours notice of cancellation of an appointment
Treat all clinic personnel with courtesy
Pay for all treatments at the end of the appointment ( with the exception of Colonic Hydrotherapy where payment is required a minimum of 24 hours in advance)
Treat the clinic environment with respect

Make known your complaint to the relevant practitioner in the first instance and also inform the Practice Manager.
If the matter is not quickly resolved to your satisfaction, please write to the Practice Manager detailing the issue.
The Practice Manager will raise the issue with the Practice Partners and inform you of the outcome.